• 10% Off Your Order of 12 bottles or more. Use code: CHEERS10
  • All orders placed between December 22 - January 1 will be shipped the week of January 2. 

Shopping Cart

0

Your shopping bag is empty

Go to the shop

FAQ

FAQ

APIARIA Wine FAQs

Do you accept international orders?
At the moment we do not accept orders to international destinations via our website. For international shipments, please contact customer service via email to place your order.

Why can’t I order wine and home items in the same order?

Due to the nature of shipping wine and the additional rules and precautions that must be taken, wine and home items cannot be combined in an order. 

 

How can I check the status of my order?
You can track your order three ways:
1. You can track your order by logging into your customer account on our website. You can view your order history and track each individual order you have placed.
2. You can also visit www.fedex.com and use the provided tracking number to get the most up-to-date information on your order. The tracking number is emailed to you as soon as your order is ready for shipping.
3. You can contact our Customer Service department via email at info@apiariawine.com or at (530) 759-3385 Monday - Friday 9:00am - 5:00pm PST, and a customer service representative will be more than happy to provide you with details on your latest order. Customer service is not open on weekends or holidays.

 

Is an adult signature required for delivery of my order? 

Yes. An adult signature is required for any order containing alcohol. This applies to delivery orders and pick up orders. There are no exceptions. 

*Please Note: Shipping carriers will usually attempt delivery up to three times before returning the shipment to sender. If your order is returned to the APIARIA Wine warehouse you will have the option of having the order shipped again or cancelling the order and receiving a refund. If you would like the order to be shipped again you will need to pay the shipping fee plus a $50 reprocessing fee. If you would prefer to cancel the order you will receive a refund for the purchase price of the items minus a 20% restocking fee. Shipping charges will not be refunded. 


When will my Pick Up order be ready?
All orders need 1-3 business days for processing. When your order is ready for pick-up you will receive an email. 

Our pick up hours are Monday - Friday from 10am - 4pm. Pick up is not available on weekends or holidays.

*Please note All orders requested for Pick Up will be held for 30 days from the date of purchase. Orders not picked up within 30 days of the date of purchase will be canceled, refunded, and returned to stock with a restocking fee of 20% of the total purchase. All Pick Up orders require a 1-3 day processing period. Please bring your confirmation email and a valid photo ID to be presented at pickup. Individual picking up the order must be 21 years of age or older and the photo ID must be their own. Photos of the ID will not be accepted. Valid forms of photo ID include: state issued driver’s license, state issued ID, military ID, or passport. Expired forms of photo ID will not be accepted. Please email us at info@apiariawine.com if you are sending someone else to pick up your order, you will need to provide us with their full name as it appears on the photo ID. Please take note of our Pick Up location prior to placing your order. Customers who choose Pick Up as their delivery method who then request to switch to shipping will be required to pay the shipping fee plus a $10 handling fee before their order can be shipped.

Do you charge Tax on wine orders?
Orders that will be picked up or shipped within California are subject to California State and local sales tax.
Orders shipping to New Hampshire are subject to that state's sales tax of 8%, and orders to North Dakota are subject to a state tax of $2.50/gallon of spirits and $.50/gallon of wine. Orders shipping to any other location will not be subject to tax.

What if it becomes too hot or too cold to ship my order?
Safe delivery of your order is of great importance to APIARIA. During periods of extreme heat or cold, APIARIA may delay at its discretion shipment of a package to prevent heat damage or freezing. If we feel it is necessary to put a weather hold on your order, you will be notified via email or text. If you have already placed your order and wish to expedite shipping to avoid a weather delay, you can contact customer service for your shipping options. Please see APIARIA Wine’s Shipping Policy for additional information regarding weather delays and additional shipping options.

I received a APIARIA Wine Gift Card. Where can I redeem it?
Gift cards are redeemable online at our APIARIA Wine website. If you would like to use your gift card on the APIARIA Home website instead, please contact customer service at info@apiariawine.com and a customer service agent will be happy to assist you.